Terms Of Service

These Terms of Service ("Terms") govern your use of our e-commerce website [https://fashionexpressuk.com] (the "Website") and the services provided by Fashion Express (referred to as "we," "us," or "our"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

1. Use of the Website

a. Eligibility: You must be at least 16 years old to use our Website. By using the Website, you represent and warrant that you meet the eligibility criteria.

b. Account Registration: In order to access certain features of the Website or make purchases, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.

c. Prohibited Conduct: When using the Website, you agree to:

• Comply with all applicable laws, regulations, and third-party agreements.
• Provide accurate and up-to-date information.
• Respect the intellectual property rights of others.
• Not engage in unauthorised access, data mining, or any activity that disrupts or interferes with the Website's functioning.
• Not engage in fraudulent, deceptive, or harmful activities.

2. Product Information and Pricing

a. Product Descriptions: We strive to provide accurate and detailed information about our products on the Website. However, we do not warrant that the descriptions, images, or other content are error-free, complete, or current. If you believe a product is not as described, your sole remedy is to return it in unused condition.

b. Pricing and Payment: Product prices are displayed in British Pound Sterling (GBP) and are subject to change without notice. We reserve the right to modify prices, offer discounts, or introduce new promotions at our discretion. Payment for orders is processed securely through our designated payment gateway. By making a purchase, you agree to pay the specified amount and any applicable taxes or shipping charges.

3. Order Acceptance and Fulfillment

a. Order Confirmation: After placing an order, you will receive an email acknowledging its receipt. This email does not constitute acceptance of your order; it is simply a confirmation of our receipt.

b. Order Processing: We strive to process and fulfill orders promptly. However, we reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, pricing errors, suspected fraud, or violation of these Terms. In such cases, we will notify you and provide a refund if applicable.

c. Shipping and Delivery: We aim to deliver orders within the estimated timeframe provided at checkout. However, delivery times may vary due to unforeseen circumstances or carrier delays. We are not responsible for any losses or damages resulting from delays in shipping or delivery.

4. Returns and Refunds

a. Return Policy: We want you to be satisfied with your purchase. If you are not completely happy with an item, you may return it within 28 days of receipt, subject to our Return Policy. Please refer to our dedicated Returns page on the Website for detailed instructions and requirements.

b. Refunds: Once we receive and inspect the returned item, we will process the refund based on our Refund Policy. Please note that shipping charges are non-refundable, and you may be responsible for return shipping costs unless the return is due to our error.

5. Intellectual Property

a. Ownership: All content on the Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Fashion Express or its licensors and is protected by intellectual property laws. You may not use, reproduce, modify, distribute, or display any portion of the Website without our prior written consent.

b. Trademarks: "Fashion Express" and our associated logos are trademarks owned by Fashion Express. You may not use these trademarks or any confusingly similar variations without our express permission.

6. Limitation of Liability

a. To the fullest extent permitted by law, Fashion Express, its directors, officers, employees, affiliates, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of the Website, products, or services.

b. We make no representations or warranties regarding the accuracy, reliability, or completeness of the content on the Website. You acknowledge that your use of the Website is at your own risk.

7. Indemnification

You agree to indemnify, defend, and hold harmless Fashion Express and its affiliates, directors, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your violation of these Terms or your use of the Website.

8. Modifications to the Terms

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. By continuing to use the Website after modifications, you accept and agree to the revised Terms.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the United Kingdom.

Effective Date: 29th April 2024