For orders placed before 1pm, we endeavour to process the delivery within 1-2 business days. Orders placed after 1pm, will be processed the next business day.

Take a look at our shipping page for more information.

If the order has not been processed you may be able to, you can choose between a full refund or store credit.

Send us an email at FXCustomerService@fashionexpressuk.com to request process with the heading ‘Cancel Order’.

We are always up for a collab! Send us your details over to FXCustomerService@fashionexpressuk.com letting us know why you think you would be a perfect fit to work with us.

Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address.

If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date.

If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as unfortunately we do not have any information about why payments are declined.